Apple MA518LL/A AppleCare Protection Plan for iPod

Product Description

The iPod and iTunes redefine what digital music should be: great audio on a superlight device with stunning design, fast download speeds, and ample storage for your music collection. Now, with the AppleCare Protection Plan for iPod, you can be sure that y

Customer Reviews:

Undecided.......2007-10-11

I have not had anything go wrong with my iPod hardware or software wise, so i really do not know what to say. The one thing I will say is that I sold my 30gb iPod on eBay when I heard about the ipod touches and the sale included this warranty. Apple was very helpful in facilitating the Apple Care transfer. The guy who bought it recieved the new agreement with his name on it three days after I emailed Apple about the transfer.

I am only giving this four stars because I have not needed it for repair purposes.

Apple Care Plan.......2007-06-27

Great inclusive warranty. Must have for anyone that uses iPod for working out or during any activity where it might easily be broken.

Lost a year's service to Amazon typo.......2007-02-16

The detailed description for the plan says

- Extend repair and telephone support coverage of your iPod to three years

I thought Apple had become generous but once I received it with my iPOD, I found it's still just one additional year, not two. Apple confirmed that the three years is a typo. My last iPOD needed to be replaced twice so the extended service is a must even if it's just for one year.

Wrong Protection Plan.......2007-01-19

Amazon recommends the $59 Apple Protection plan for the Ipod Shuffle --2nd Generation ---- Be advised the Apple store offers a $39 2yr plan for just the Ipod Nano 2nd Gen and Ipod Shuffle 2nd Gen. Both plans work great, If you have one of these two new machines save yourself $20.

Not too expensive and worth the fuss.......2007-01-09

I actually bought this for my iPod after the fact to extend my coverage with apple. For just a couple bucks more than you are going to pay to ship your iPod back to Apple, I extended my coverage for another year. In the end, I got a brand new iPod. I was very pleased.

AppleCare M9404LL/A Protection Plan for iPod

Average customer rating:

Highly recommended
Caveat emptor
Well worth the price
Well worth it!
i haven't heard anyhting bad about it

AppleCare M9404LL/A Protection Plan for iPod

Manufacturer: Apple Computer
ProductGroup: CE
Binding: Electronics

Special Promotion | Specialty Stores | Electronics Features | Electronics

Portable Accessories | Portable MP3 | MP3 & Portable Electronics |

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Product Features:

Comprehensive service and support
Protection for the iPod and iTunes solution
Quality and convenience backed by Apple
Provides expert support for both Mac and Windows users
Permits transfer of the plan between owners

ASIN: B00011PYC2

Product Description

APPLE M9404LL/A -- With the iPod and iTunes, APPLE has redefined what digital music means: superb audio on a super-light device with stunning design, fast download speeds, and ample space for your music collection. Now, with the AppleCare Protection Plan for iPod, your music will rock forward confidently into all eventualities! Benefits include: Note - Cannot be sold to consumers residing in Florida (Consumers defined as persons who use their computers primarily for personal, family, or household purposes)

Customer Reviews:

Highly recommended.......2007-05-10

Apple is a brilliant company, but their tech support is a bit stiff, frankly. I would highly recommend this. I've had to use it a couple of times, and it's been a lifesaver. You'll need it so just get it.

Caveat emptor.......2006-12-29

I am always leery about paying extra for so-called extended warranty/protection plans for electronic goods, as for the most part, the products last longer than the time frame that is covered. However, I did relent to buying this because I had read the coverage was a worthy investment for those who use iPods a lot (i.e., like an everyday item or so). So soon after I bought a new iPod, I purchased the protection plan from Apple's website.

Needless to say, I missed one little bit of fine print about exactly what is covered, or rather, what is NOT covered. As it turns out, I found that their LCD screen is not very hardy, and apparently, too expensive to replace or repair. I'm not referring to the early Nano models that got scratched easily; I had a 5G, 60 GB model. It worked like a charm for a couple months until I accidentally bumped into something while it was strapped to me. It wasn't even hit that hard. But I noticed the internal display was now cracked, making portions of the screen illegible. The next day, the screen was "dead," meaning while the backlight still worked, nothing was displayed on the screen. Of course, Apple refused to take care of that problem, so I blew $60 for a warranty that is totally useless. And I might as well consider the iPod a $400 loss as well, as it's impossible to use without a display. (As of now, I'm going to relegate this POS to one of those companies that buy broken iPods.)

Apple's website gives a really good sales pitch about their protection plan, like you're getting world-class service and peace of mind. I received neither.

Well worth the price.......2006-12-10

Granted, I would never spend $59 to cover a $79 iPod Shuffle... but for any of the other iPods over $200, it's a good deal... and here's why.

Out of the box, you get a one year limited warranty. In the first 90 days of this out-of-the-box warranty, you can call Apple once for a general question - like "how do I speed up this track" or "tell me how in the hell to use this infernal gadget!" - but after that, it's $49 per call... unless there is something technically wrong, then the call is free. It is a toll-free #.

The one year limited warranty is a 2-parter. In the first 6 months of this warranty (this is where reading the fine print really helps), you can contact AppleCare or go to an Apple Retail Store if your iPod is failing (not from accidental damage, though - just if it stops working or behaves badly) - if they cannot do a software fix for it, they will replace the iPod with a refurb unit. The refurbs have new cases and new batteries - but the LCD and Hard Drive might be refurbs. This is also in the fine print. The unit is still covered under your warranty for the life of the warranty period.

Your warranty period starts from the date of purchase of the iPod, not the date of purchase of the warranty. You have one year to buy the warranty and register it online. So, let's say you are a last minute shopper and you fly to New York to shop at the Fifth Avenue Apple Store that is open 24/hrs a day, 365 days a year... and you buy the blooming iPod on Christmas day. You of course remember the date (like a birthday) in your memory... knowing you have one year to buy the warranty and register it... you will have until Christmas EVE the next year to buy & register the warranty online. You cannot buy it on the one-year anniversary - it's one day too late - 366 days, not 365 days. Don't procrastinate! By waiting, you do not add time to your coverage.

So - back to the limited warranty - after the first 6 months, there is a processing fee. This is waived if you have the AppleCare Protection Plan (APP), but if you just have the limited warranty, you'll pay $29 plus tax for a replacement unit. Why? They ship the old unit back to be taken apart and recycled and it covers the shipping of the replacement unit to the store or to you (if you do the mail in service instead of going to the store).

When you get a replacement unit, the unit is covered for the length of your warranty or 90 days - whichever is longer.

When you have APP, there are no more fees - you have coverage for 2 solid years - unlimited phone support and no fees if you have to replace the unit in the store 20 times.

If you drop the unit, accidentally put it in the washing machine or run it over with your car, they will be able to tell and that kind of damage is not covered. If you have a warranty on your car, you use it if you hit a speedbump and your transmission falls out. But, if you wrap your car around a tree, this is an insurance issue, not a warranty issue. Same with the iPod. Apple does not sell insurance. Some credit cards do offer limited insurance on electronics. You will have to check w/ your card to see if this coverage is available for you.

Some people opt to do all their holiday shopping at a big-box retailer w/ their attractive 6-12 months no interest deals... that's fine and dandy - but you need to be aware of some of the extended warranties they sell. Ask lots of questions.

Many big-box retailers offer a 4-year warranty for about the same price as Apple's 2 year warranty - but what is in the tiny print is that in the first year, you have to take the unit to Apple for service. So - you take it into Apple (or mail it in) - they don't 'repair' your unit - they either do a software fix if it was corrupted software (something you can do yourself at home) or they will replace the unit. When they replace the unit, you now have a new serial number - and this is not covered by the other retailer's 4-year warranty. You won't know this until 2 years later your ipod dies again - you go to the big box retailer and they tell you that the iPod you have in your hand is not the one you covered with their warranty. Oops!

With your APP warranty, you're paying 8 cents a day for peace of mind. And if you're buying a $400 iPod, it's nice that you don't have to worry about getting another one for 2 years. It's a hefty investment only to have to pay $30 for a replacement in 6 months if the thing starts acting funny, then paying for a new one. By the time your APP runs out, you know they will have come out w/ some new awesome model you 'have to have' anyway. I still have the first iPod I bought about 5 years ago and it still works. The battery life is nil, but plugged in, it still works... but I still bought a new model when it came out... and you will too.

Well worth it!.......2006-11-17

Although it may seem like anouther expense when you buy your iPod, it is well worth the price! I had a 1st gen iPod Nano that was a year old and had so many scratches on it! My battery was also starting to not hold a charge so I sent it back expecting them to replace the battery and send me back my old iPod.

Instead, they sent me back a fully functional new iPod Nano. Thats a 200 dollar value! It sure saves you money!

i haven't heard anyhting bad about it.......2006-11-08

my friend sold me his one that he never used. it sat around for about a year before i registered it. so far i heven't heard anyhting negative yet about it, except for the price i guess.

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