HP Pavilion DV9260US 17" Entertainment Notebook PC (Intel Core 2 Duo Processor T7200, 2 GB RAM, 200 GB Hard Drive, HD SuperMulti DVD Drive, Vista Ultimate)

Average customer rating:

Ninety Nine Percent Satisfied

Horrible computer!

What a Nightmare

Dead after a few weeks

Customer Service/Sound problems

HP Pavilion DV9260US 17" Entertainment Notebook PC (Intel Core 2 Duo Processor T7200, 2 GB RAM, 200 GB Hard Drive, HD SuperMulti DVD Drive, Vista Ultimate)

Manufacturer: Hewlett Packard Office
ProductGroup: Personal Computer
Binding: Personal Computers

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Accessories:

Windows Live OneCare 2.0

Nero 8 Ultra Edition [Newest Version]

QuickBooks Pro 2008

Adobe Photoshop Elements 6

Kaspersky Anti-Virus 7.0

Product Features:

Powerful entertainment notebook PC with 17-inch screen and 2.0 GHz Intel Core 2 Duo T7200 dual-core processor

Dual 120 GB hard drives (240 GB total), 2 GB installed RAM (max)

Connectivity: 4 USB, 1 FireWire, 1 VGA, 1 S-Video, expansion port 3 connector, ExpressCard 54/34, 5-in-1 memory card reader

Tri-mode Wi-Fi LAN (802.11a/b/g), 10/100 Ethernet, Nvidia GeForce 7600 video card with up to 256 MB discrete memory

Pre-installed with Windows Vista Home Ultimate (with Media Center capabilities); NTSC/ATSC TV tuner

ASIN: B000M9GFOE
Release Date: 2007-01-30

Product Description

Intel Centrino Duo / Core 2 Duo T7200 / 17.0-inch WXGA Widescreen / 240GB SATA Hard Drive / 2GB DDR2 2-DIMM Memory / Windows Vista Ultimate 64-bit 2048MB DDR2 System Memory (2 Dimm) 2 Accessible Memory Slots NVIDIA GeForce Go 7600 (discrete 256MB) Video Graphics 240GB (5400RPM) Hard Drive Dual HDD - 120GB x 2 (SATA) HP Imprint Finish & HP Pavilion WebCam with Integrated Microphone HD DVD ROM with SuperMulti DVD+-R/RW Double Layer Multimedia Drive 17.0-inch WXGA+ High-Definition BrightView Widescreen Display (1440 x 900) Integrated 10/100/1000 Gigabit Ethernet LAN (RJ-45 connector) Network Card Intel PRO/Wireless 3945ABG Network Connection & Bluetooth 5-in-1 integrated Digital Media Reader for Secure Digital cards, MultiMedia cards, Memory Stick, Memory Stick Pro, or xD Picture cards High-speed 56k Fax/Modem Altec Lansing Audio Notebook keyboard with scroll bar and integrated numeric keypad 2 Quick Launch Buttons-HP Quick Play Music and DVD Touch Pad Pointing Device with On/Off button and dedicated vertical scroll Up/Down pad 1 ExpressCard/54 PC Card Slot (also supports ExpressCard/34) External Notebook Ports - 4 Universal Serial Bus (USB) 2.0, 1 Headphone out w/SPDIF Digital Audio, 1 microphone-in, 1 HDMI, 1 VGA (15-pin), 1 TV-Out (S-video), 1 RJ-11 (modem), 1 RJ -45 (LAN), 1 Expansion Port 3, 1 IEEE 1394 Firewire (4-pin), 1 Consumer IR (Remote Receiver) Power - 90W AC Adapter and 8-Cell Lithium-Ion battery Operating System - Genuine Windows Vista Ultimate Security and Support - Kensington MicroSaver lock slot, Power-on password and Accepts 3rd party security lock devices Symantec Norton Internet Security 2007 (including 60 days complimentary live update) PC Recovery (Softthinks Restore Solution) Wireless Home Network Productivity and Finance - Microsoft Works and 60-Day Trial Version Microsoft Office 2007 Student and Teacher Edition Dimensions - Length 15.16 x W

Amazon.com Product Description

Balance your need for productivity with great multimedia performance with the HP Pavilion dv9260us notebook PC, which comes with an ExpressCard TV tuner that enables you to watch both standard NTSC and digital ATSC (HD) television broadcasts right on your laptop. It features an amazingly bright, widescreen 17-inch BrightView display--perfect for multitasking between document windows and watching movies in their native aspect ratio. This notebook also incorporates an HD DVD drive that's compatible with the new high-definition DVD disc format. Enjoy amazingly crisp and vibrantly colorful imagery from this new format. The optical drive also incorporates a dual-layer, multi-format DVD/CD burner that enables you to store up to 8.5 GB of data on a DL disc.

The dual-execution core T7200 Core 2 Duo processor provides an optimized, multi-threaded architecture for improved gaming and multi-tasking performance, and it features a 2.0 GHz speed, lightning quick 667 MHz system bus, and massive 4 MB L2 cache. Other hardware features include dual 120 GB hard drives (for a 240 GB total), 2 GB of installed RAM (maximizing capacity), an integrated Nvidia GeForce 7600 video/graphics card with 256 MB of discrete video RAM, tri-mode Wi-Fi LAN (802.11a/b/g), multi-format memory card reader, 1.3-megapixel WebCam (and integrated microphone), and an HDMI connectivity for uncompressed digital audio and video transmission to an HDTV. It also offers a cool, modern look with a durable, high-gloss piano black finish and inlaid design inspired by Zen rock gardens as well as a subtle blue backlit media control panel that responds to the slightest touch.

This laptop also comes preinstalled with Microsoft Windows Vista Home Ultimate, which includes all of the Windows Media Center capabilities for turning your PC into an all-in-one home entertainment center. In addition to easily playing your DVD movies and managing your digital audio library, you'll be able to record and watch your favorite TV shows (even HDTV). Vista also integrates new search tools throughout the operating system, includes new parental control features, and offers new tools that can warn you of impending hardware failures.

The Basics

Processor: The Intel Core 2 Duo T7200 processor has a 2.0 GHz processor speed, super-fast 667 MHz front-side bus (FSB), and an enormous 4 MB L2 cache. (An L2, or secondary, cache temporarily stores data; and a larger L2 cache can help speed up your system's performance. The FSB carries data between the CPU and RAM, and a faster front-side bus will deliver better overall performance.)
The Intel Core 2 Duo processor has two computational execution cores in a single processor, providing greater system response when running multi-threaded applications simultaneously with no significant increase in power consumption. It's optimized for multitasking and is ready to support the Microsoft Windows Vista operating system. It can simultaneously run multiple demanding applications--such as graphics-intensive games or serious number-crunching business productivity applications--while downloading music or running virus-scanning security programs in the background. Some of the advanced Intel innovations of the Core 2 Duo processor include:
- Smart Memory Access: Improves system performance by hiding memory latency, thus optimizing the use of available computer data bandwidth to provide data to the processor when and where it is needed.
- Advanced Digital Media Boost: Effectively doubles the execution speed for instructions used widely in multimedia and graphics applications.
- Dynamic Power Coordination: Coordinates Enhanced Intel SpeedStep Technology and idle power-management state (C-states) transitions independently per core to help save power.
- Deeper Sleep with Dynamic Cache Sizing: Saves power by flushing cache data to system memory during periods of inactivity to lower CPU voltage.
Hard Drive: You'll be able to store large libraries of digital audio, video, and photos on the dual 120 GB Serial ATA hard drives (5400 RPM). The 240 GB of total storage offers enough to room to hold a digital audio library of over 26,000 songs and still have room left over for movies, games, and a large collection of software. These SATA hard drive also quicken the pace with a higher speed transfer of data--akin to FireWire and USB 2.0.
Memory: The 2 GB of built-in memory maximizes the capacity of this notebook, which is par for the course for multimedia-centric laptops (though small in comparison to multimedia-oriented desktops). But you'll be able to handle immersive 3-D video games, video editing, graphics-intensive presentations, and multiple open business productivity applications right out of the box.
DVD/CD Drive: This HP notebook offers the next generation of DVD entertainment with the HD DVD ROM optical drive, which provides the superior image and sound quality of high-definition images and multichannel surround sound as well as backward compatibility with standard DVD movie discs as well as content burned onto DVD-R/RW, DVD-RAM. It also incorporates a multi-format DVD/CD burner, which is compatible with dual-layer (DL) discs that can hold up to 8.5 GB of data.
Keyboard & Mouse: This notebook has a 101-key keyboard and a touchpad with on/off button and dedicated vertical/horizontal Scroll Up/Down pad. It also includes two quick-launch buttons (HP QuickPlay Music and DVD).

Screen, Video & Audio
The 17-inch WXGA+ high-definition BrightView widescreen (1440 x 900 resolution) provides a 45 percent larger picture for DVD movies than a 15-inch screen. Video is powered by the Nvidia GeForce 7600 graphics card, which was chosen by PC World magazine as one of the 100 Best Products of 2006 (July, 2006). It has 256 MB of video RAM. It features Nvidia's PureVideo technology--which provides great picture clarity, smooth video, accurate color, and precise image scaling for video content. It also offers full support for Microsoft DirectX 9.0 Shader Model 3.0 and true high dynamic-range (HDR) lighting. And it's ready for the next step in graphics processing--SLI technology (Scalable Link Interface)--which delivers twice the performance of a single GPU configuration by allowing two graphics cards to run in parallel.

Networking, Connectivity & Expansion
The Intel PRO wireless LAN 3945ABG provides a tri-mode network connection (supporting 802.11a/b/g), with throughput up to 54 Mbps at 5 GHz (802.11a) and 2.4 GHz (802.11g). It also includes a next-generation ExpressCard 54/34 card slot (replacing the PCMCIA slot), which lets you take advantage of thinner, faster, and lighter expansion cards for even more advanced wireless, networking, storage, and security features. You get a very good offering of connectivity options, which does include super-fast USB 2.0 and FireWire:

4 USB 2.0 ports for connecting a wide range of peripherals--from digital cameras to MP3 players
1 FireWire (also known as IEEE 1394 or i.Link) port for connecting digital video camcorders and other peripherals
1 HDMI output (for connecting to a compatible HDTV or home theater receiver for uncompressed digital audio and video)
1 VGA monitor port
1 S-Video port for connecting to a TV
1 ExpressCard/54 Slot (also supports ExpressCard/34)
1 headphone jack with SPDIF digital audio capability
1 microphone jack
1 Expansion Port 3 connector (for use with the HP xb3000 Expansion Base or the HP Notebook QuickDock)
1 IR receiver
5-in-1 memory card reader (Secure Digital, MMC, Memory Stick, Memory Stick PRO, xD Picture Card)

It also has an integrated 56K modem (V.90) and an RJ-45 LAN network port (for a 10/100 Ethernet connection to networks and DSL/cable modems).

Operating System
Windows Vista Home Ultimate is the operating system for users with advanced computer needs, and it includes all of the Windows Media Center capabilities for turning your PC into an all-in-one home entertainment center for watching DVD movies and accessing your digital audio library. You can also use Windows Media Center to record and watch your favorite TV shows (even HDTV) and to access new kinds of online entertainment content. Computers that include Windows Vista Home Ultimate and an auxiliary Windows SideShow display will also allow you to access key data even when your computer is off. It is also easier than ever to share files between other PCs in your household and to manage your laptop computer settings to more securely connect to your favorite Wi-Fi hotspot.

Every edition of Windows Vista provides the essential tools and technologies to help protect you whether you are browsing the Internet, connecting to a wireless network, or just reading e-mail. All editions of Windows Vista include new tools that can warn you of impending hardware failures long before you have lost any important personal data. And, all Windows Vista editions include parental control features that allow you to manage and monitor your family's use of games, the Internet, instant messaging, and other activities.

Preloaded Software
Includes Microsoft Works, Microsoft Office 2007 Student and Teacher Edition (60-day trial), Muvee autoProducer DVD Edition, Sonic Digital Media Plus, HP PhotoSmart Premier, PC Recovery, and Symantec Norton Internet Security 2007 (with 60 days of Live Update).

Dimensions & Weight
This notebook measures 15.16 x 11.65 x 1.57 inches (WxHxD) and weighs 7.8 pounds.

Power
It's powered by a 8-cell rechargeable lithium-ion battery, which has a battery life of up to 2.5 hours (depending on usage).

What's in the Box
This package contains the HP Pavilion dv9260us notebook PC, rechargeable lithium-ion battery, AC adapter, IR remote control, earphones, and operating instructions. It is backed by a limited warranty for parts and labor for one year from date of purchase as well as technical telephone assistance for one year. Software is also covered for 30 days from date of purchase.

Customer Reviews:

Ninety Nine Percent Satisfied.......2007-12-29

On November 28th, 2007 I purchased an HP Pavilion Notebook DV9260US 17" Entertainment Notebook PC (Intel Core 2 Duo Processor T7200, 2 GB RAM, 240 GB Hard Drive, HD Super Multi DVD Drive, Vista Ultimate).
For a week or so I wasn't sure if I would have my purchase completed because of the inept people that work or answer emails at Amazon Com.
I had earned 21 gift certificates for purchases thru my Visa Chase Card
amounting to $525.00 Since I live in New Hampshire, gift certificates never expire because of the New Hampshire State Laws. Amazon Com tried to steal some of my gift certificates by telling me they had expired and that they are sorry and can't do anything for me. When I emailed them and confronted them as to the where abouts of all my certificates they told me they expired so I would of lost my money. They actually tried to steal some of my monies. I then searched their policies in the fine print of their own Amazon Com website and found that they were quoting the same New Hampshire State law to the effect that New Hampshire residents gift certificates never expire. The emails they were sending me were "sorry you didn't redeem your certificates by the required expiration date". That's when I copied the law and sent it back to them in their own email and then they gave me my gift certificate money.
What really got my goat was when I started keying in the long certificate numbers and getting all 21 certificates in the amount of $25.00 posted to my account. In the process of doing this my internet connection dropped off in the middle of me completing one of my gift certificates and I had the number keyed in but didn't hit the enter key before the internet connection line dropped.
I then rebooted and got back onto Amazon Com's website to proceed in getting the last gift certificate redeemed into my account and their website refused to accept the certificate number and I never got credit for it. It kept telling me that the certificate had already been redeemed.
When I went to school, 21 gift certificates times $25.00 is $525.00 and not $500.00 Because of the internet line drop, somehow I lost one of my certificates. I emailed with Amazon Com people all week and couldn't get several account reps to understand my problem. It didn't do any good to call them either. They told me to call Chase Visa if I lost one of my certificates. These reps just didn't read my emails or didn't understand my problem. I again emailed all my certificate numbers and someone finally woke up and decided to research my problem and discovered that I was correct and that their website somehow gobbled up one of my certificates because there was one not accounted for as paid. I must of spent a good 6 hours on my slow dialup trying to get a lousy $25.00 that was due me.
They just didn't want to budge and thought I was trying to steal an extra $25.00 from them. Anyway I did report their tactics to the Federal Trade Commission for what good it will do. I also notice that after all the problems I had with the so called expiration date on Gift Certificates they now have decided to eliminate expiration dates. I AM NOT MAKING ANY OF THIS UP -- IT HAPPENED TO ME AND I HAD A BAD EXPERIENCE IN TRYING TO REDEEM MY GIFT CERTIFICATES WORTH $525.00
Now for the HP laptop. You think the above is some story -- well let me tell you another one. I received the laptop as promised around 4 or 5 days after I purchased it. I unpacked it and inserted the battery in it and turned it on while sitting in the easy chair with the notebook on my lap. I turned it on and followed the first set of instructions with Windows Vista Ultimate. I inserted a new login ID and password to get Windows started and activated and then configured it with the correct time and the correct time zone and then just watched the 17" screen do all sorts of configuration and approximately an hour or so later later thought it was ready to use.
I then took it over to my desk and plugged the laptop into the power supply to run it off of electricity and connected my dial-up to my phone line. I then got on the internet thru my ISP Sovernet of Vermont and noticed the computer running very sluggish. Took like 5 minutes to open up a web link. Now this is just unacceptable. I tried to get into my bank and 10 minutes later gave up. Set up my emails with the proper popmail account and proceeded to download around 40 emails. About a half-hour later only got around 12 emails downloaded -- what is the matter with this laptop being so slow downloading my emails -" so I thought" -- I then killed the email connection.
In the meantime I decided to check the status of my battery because approximately an hour and a half went by. I noticed I'm at 46 percent battery power and dropping. Now what gives -- I'm plugged into electricity and now another half hour later I'm down to about 6 minutes battery life and the laptop dies. I just got the laptop turned it on and approximately 2 hours or so later it's dead and doesn't work. I grabbed the power supply and its cold like not charging. What a discouragement -- new laptop and it's dead. I then emailed Elecsurf.Com
in New Rochelle NY and asked for a new power supply which I received within 3 or 4 days and plugged it in and guess what I now have power and the laptop works. My battery is fully charged. Let me also mention to you why the slowness and sluggish response. It's not all Vista. Please don't blame it all on Vista. While I was trying to surf the internet and trying to get my emails I was fighting the computer because it's processor hadn't finished downloading all of the initial windows and anti-virus files and whatever setup software because it just needed to do lots of different things in the background. I then spent at least a week downloading all kinds of Windows Vista Security Updates and other updates amounting to some 225 mega-bites using dialup. That's mega-bites and not kilo-bites.
I then went on vacation to Maine for a week and am now giving or typing up my review and think I will be satisfied with this laptop. My understating is that there is a service pack one coming out for Vista any day now. One of my friends has been doing Vista Beta now for two years and says he is now on Beta service pack three. It's too bad Microsoft wasn't quite ready when they released Vista. All in all I'm now happy with this 2.0 MHZ Dual Core Intel Centrino.

Horrible computer!.......2007-10-10

I have had this less than 6 months and have already had a hard drive failure. I am a busy Realtor and a heavy computer user. It took me weeks to get all my programs reloaded and running correctly again...some still aren't running right. Thank goodness I had all my data backed up but the time involved in getting this all restored was very expensive. Now, the fan motor is going bad. I just ordered a replacement. I have owned many computers and the two worst ones were HP's. I had a desktop years ago that was a nightmare and swore I would never buy another. Too bad I didn't follow my own advice! I also purchased a multifunction HP printer/scanner/fax about two years ago and it has never worked correctly. The document feeder is not usable for more than 1 page at a time, and the fix they recommend does not work.

What a Nightmare.......2007-08-18

The Pros...
1. The screen looked great during the 3 weeks it worked
2. Have had problems with: memory, power supply, and finally the mother board -- this is the most unreliable laptop I have owned (it is my fifth laptop); it is not a mistake that this is listed as a "pro" ;)

The Cons...
1. HP support is in India. And the reps there speak english poorly; to have them trouble shoot complex tech issues reaches into the very extremes of absurdity
2. That HP sends customers who purchase $2000 laptops to agents who are unable to speak english can provide you with a pretty good indication of how much HP will value your business
3. HP hold times before reps pick up can exceed 20 minutes; this is especially bad as many of the reps who answer the phone can not solve problems (transfers cause callers to fall back into the hold queue)
4. HP IVRs (those automated phone systems) are horribley flawed and can cause customers to speak to the same non-helpful agents over and over and over again
5. For months, the techs tried to convince me that my issues were software related so they refused to comply with the HP warranty language. It was only after taking the machine to a local PC store (who did a nice job of documenting the issues), that trouble support agreed to ship me a call tag
6. Time on the phone was frequently so long that my cell phone battery died during the middle of conversations -- this situtation was especially exasperating as it put me bak to square one with the next tech

Finanlly (gasp, gasp) they are telling me that it can be as long as 6 weeks before my laptop will be fixed (this is super neat given that the thing hasn't worked AT ALL for the last 5 months).

This is my last purchase from HP.

Dead after a few weeks.......2007-07-12

Maybe I was unlucky but within a few weeks the power kept crashing off so I would just restart it. Then, last week it crashed off and would not restart. Just 4 beeps every time and I could hear the hard drive turning bu no display. Customer support was helpful via on-line chat and eventually said I should mail it back to HP (it's under 1 year warranty). Fine, except that I bought in in the USA and now I'm in UK.

Customer Service/Sound problems.......2007-07-03

This computer looks sleek and beautiful and boasts lots of great "entertainment" package items. Unfortunately, if you can't hear anything, what good is the entertainment package? After repeated attempts to fix the problem through what HP claims to be "customer service", I have given up. What ticks me off the most is the sound issue I am encountering is a KNOWN problem at HP, yet they continue to sell this computer to unsuspecting consumers. If you like to be put on hold multiple times for at least 30 minutes and have the customer service people from another country dump your call when they don't know how to help you, this computers for you!

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